Careers at PeopleSupport, Inc.

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles, California, the company has approximately 9,300 employees spread out in world-class facilities in the Philippines, Costa Rica and the United States.

PEOPLESUPPORT, INC. manage more than one million customer transactions per month, PEOPLESUPPORT services notable US based Fortune 500 clients in a variety of verticals including Consumer Products, Education, Entertainment, Financial Services, Healthcare, Insurance, Technology, Telecommunications, and Travel & Hospitality.

We are proud to be listed on the Nasdaq Global Market. PEOPLESUPPORT is also a travel agency that is accredited by the prestigious international Air Transport Association (IATA).

For Operations (eRep/CSR and Transcriptionist) Positions:

Email your resume as part of the message body and indicate the position title on the subject line. Please paste your resume on the message body. DO NOT attach enclosures.

• Philippines (Manila and Cebu) - BPORecruitmentTaskForce@eDealsCare.uni.cc

For Corporate Positions:

Forcedesk Supervisor

RESPONSIBILITIES:

• Supervises a team of Real-time Analysts and manage Forcedesk activities
• Ensures Forcedesk coverage. Prepare schedule of Real-time Analyst
• Checks, validate and ensure timely delivery and accuracy of performance, schedule adherence and utilization reports
• Facilitates implementation of the shift bid process
• Administers all logistical requirements of the department

REQUIREMENTS:

• Bachelors degree in relevant course
• At least 8 months experience as a Real time Analyst
• 1+ year supervisory experience in a call center environment
• Experience in analytic and reporting function is preferred
• Proficiency in the use of software and telecommunication systems
• (ie. Workforce Management software, Lucent CMS reporting, Lucent ACD system, call master, Automatic call recording and monitoring system)
• Basic concept on queuing and traffic management
• Solid knowledge on call center metrics and WFM policies and procedures
• (involves RTA knowledge validation thru testing and interview)

We pay a PREMIUM for contact center experience!

Email your resume as part of the message body and indicate the position title on the subject line. Please paste your resume on the message body. DO NOT attach enclosures.